Refund policy
Return & Refund Policy
At Heritage Goods Co., every item is thoughtfully handcrafted in small batches. We truly appreciate your support of our small business and want you to love your purchase.
Returns
We accept returns of unused, unopened merchandise within 14 days of delivery.
To be eligible for a return:
- Items must be unused, unopened, and in their original packaging.
- A receipt or proof of purchase is required.
- Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.
Non-Returnable Items
Due to the nature of our products, we cannot accept returns or exchanges on:
- Opened or used candles
- Opened soaps, lotions, perfumes, body oils, or other personal care products
- Custom or personalized items
- Gift cards
- Clearance or final sale items
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery.
Email us at heritagegoodscompany@gmail.com with:
- Your order number
- A brief description of the issue
- Photos of the damaged item and packaging
We’ll work quickly to make it right by replacing the item or issuing a refund when appropriate.
Fragrance Preferences
Fragrance is personal, and scent perception varies from person to person. Because of the nature of fragranced and personal care products, we cannot accept returns or exchanges based on scent preference once a product has been opened.
Refunds
Once your return is received and inspected, we’ll notify you if your refund has been approved. Approved refunds will be issued to your original payment method. Please allow several business days for your financial institution to process the refund.
Questions?
If you have any questions before placing an order, we’d be happy to help. Contact us at heritagegoodscompany@gmail.com